Genesys GCP-GCX Exam Actual Questions, Exam GCP-GCX Registration
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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q117-Q122):
NEW QUESTION # 117
Which of the following Edge features provides client and server-side call matching?
Answer: B
NEW QUESTION # 118
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
Answer: D
Explanation:
AI Chat is not a Genesys Cloud CX Collaborate feature. Collaborate is a feature that enables internal communication and collaboration among users within an organization using Genesys Cloud CX. Collaborate provides various features and functions for users to interact with each other in real time or asynchronously, such as:
Text Chat
Video Chat
Content Management
Group Messaging
Presence Indicators
AI Chat is a feature that enables external communication and automation using artificial intelligence (AI) powered chatbots or voicebots. AI Chat provides various features and functions for customers to interact with chatbots or voicebots using natural language processing (NLP) and machine learning (ML), such as:
Intent Recognition
Entity Extraction
Sentiment Analysis
Conversation Flow
Knowledge Base
NEW QUESTION # 119
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.
Answer: B
Explanation:
Explanation
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk, which allow agents to use Genesys Cloud CX features within their CRM applications. The embedded clients provide seamless integration between Genesys Cloud CX and Salesforce or Zendesk, such as screen pop, click-to-dial, call logging, and more. References: https://help.mypurecloud.com/articles/about-salesforce-integration/
https://help.mypurecloud.com/articles/about-zendesk-integration/
NEW QUESTION # 120
To assign extensions to users, you must first __________.
Answer: B
NEW QUESTION # 121
How do you represent your organization when you contact the Genesys Cloud CX support team?
Answer: B
Explanation:
Organization ID is how you represent your organization when you contact the Genesys Cloud CX support team. Organization ID is a unique identifier that is assigned to your organization when you sign up for Genesys Cloud CX. Organization ID helps the Genesys Cloud CX support team to locate your organization's account information and provide faster and better service. You can find your organization ID by clicking Admin > Account Settings > Organization Settings in Genesys Cloud CX window. Reference: https://help.mypurecloud.com/articles/organization-id/ https://help.mypurecloud.com/articles/contact-genesys-cloud-customer-care/
NEW QUESTION # 122
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